At Inder Health Care, we strive to ensure that our customers are completely satisfied with our products and services. If, for any reason, you are not satisfied, please review our refund policy below.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The product is defective or damaged upon delivery.
- The wrong product was delivered.
- The product is unopened, unused, and returned in its original packaging.
Please Note: Refunds are not applicable for products that have been opened, used, or damaged after delivery unless they were defective upon arrival.
2. Timeframe for Refunds
Refund requests must be made within 3 days from the date of purchase or delivery. Requests made after this period will not be accepted.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer support team at info@inderhealthcare.com or call us at +91 8505859848
. - Provide your order details, including the order number and proof of purchase.
- Include photos or videos of the product if it is damaged or defective.
Once your request is reviewed, we will notify you of the approval or rejection of your refund.
4. Refund Process
If your refund is approved:
- For payments made by credit/debit card or online transfer, the refund will be processed back to your original payment method within 5 business days.
- For cash-on-delivery orders, refunds will be issued via bank transfer or another agreed-upon method.
5. Non-Refundable Items
The following items are non-refundable:
- Products on sale or discounted items.
- Gift cards or promotional items.
- Opened or partially used health and wellness products.
6. Shipping Charges
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product delivered). The cost of return shipping will be the responsibility of the customer unless otherwise stated.
7. Exchanges
If you received a defective or damaged product, you might be eligible for an exchange instead of a refund. Contact us to initiate the exchange process.
8. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us:
Inder Health Care
Email: info@inderhealthcare.com
Phone: +91 8505859848
Address: New Delhi India
